الأسئلة الشائعة - FAQ

📦 Shipping and Delivery

Q: How long does delivery take?
A: We deliver to all governorates of Egypt within 2-5 business days.

Q: How much does shipping cost?
A: Shipping costs vary by governorate and weight. You can find out the cost when completing your order.

Q: Can I track my shipment?
A: Yes, we will send you a shipment tracking number via email or WhatsApp.

✅ Products and Authenticity

Q: Are the products 100% authentic?
A: Yes, all our products are 100% authentic and imported from reliable sources.

Q: How do I choose the right product for my skin?
A: You can browse our collections by skin type or contact us for a free consultation.

Q: Are the products suitable for sensitive skin?
A: Yes, we have a wide range of products specifically for sensitive skin from trusted brands.

💳 Payment

Q: What payment methods are available?
A: We accept cash on delivery, credit cards, and e-wallets.

Q: Is payment secure?
A: Yes, all transactions are encrypted and 100% secure.

🔄 Returns and Exchanges

Q: What is your return policy?
A: You can return unused products within 14 days from the date of receipt.

Q: How do I return a product?
A: Contact us via the "Contact Us" page and we will assist you with the return process.

📞 Customer Service

Q: How can I contact you?
A: You can contact us via the "Contact Us" page, WhatsApp, or email.

Q: What are your working hours?
A: We are available from Saturday to Thursday from 9 AM to 6 PM.

💬 Have another question? Contact us and we'll be happy to help you!